paypal item not received but tracking says delivered

After this, eBay will step in. The reason for the comments was that your description of delivery point was confusing as you mentioned a community and someone else managing mail. Learn more in Community Events. I bought something on eBay like 3 weeks ago. In this type of claim, the buyer is stating the item they received is significantly different than they expected, based on the seller’s description. Item not received- tracking says delivered, Re: Item not received- tracking says delivered. I am in contact with the usps who have agreed that based on the photos and weight of the item, it could not have fit into the mailbox. With communal access to boxes and appartment complex managing parcels, then that's where you need to investigate the security of your appartment management. That’s not actually correct. Sorry, slip of the finger. From my research it seems like I would be out of luck, as the tracking says delivered and to my city and zip. This content may be old or outdated. "If the seller presents evidence that they delivered the goods to your address, PayPal may find in favor of the seller for an Item Not Received claim even if you did not receive the goods.". Why is that folks know the terms of other payment processors and not PayPal? Item Not Received – You bought something but didn’t receive it. Item not received- tracking says delivered. If the tracking shows it was lodged and delivered and it is not delivered then you need to hassle Aust Post. This item is not going to show any more delivered in 2 days. If your package is placed in a communal lock box and the key to that box is misplaced in one of your neighbor mailbox,then it is up to honesty of your neighbor to either return the package to you,to the apt building front desk or take it home and CELEBRATE! The fact that the tracking says a package has been delivered is fairly meaningless if in reality you were out and the delivery driver couldn't be bothered to take the package back to the depot, so they just faked a signature and dumped the package somewhere, or delivered to completely the wrong address anyway. Or, the postal agent placed the key into the wrong mailbox. I'm currently following up with DHL. They won't tell you the actual address but they can say whether it was the same address. Seller Protection doesn’t cover buyer claims for items received that are ‘Significantly Not As Described (SNAD)’; in other words, what the buyer received doesn’t match what they ordered. I have since made a claim with eBay as I didn't receive the item. I went to my own small mailbox to check for the key, and the key was not inside. Now if seller scammed and the address used is not the same as yours, and you paid by credit card at PayPal, file a credit card chargeback for item not received. In order to be protected, tracking must be from one the shipping carriers integrated with eBay and must include the date you shipped the item, the date it was delivered, and the address it was delivered to. I am surprised that this is the stance of PayPal. So long as the tracking number shows the package was delivered (even if buyer never actually received it), then PayPal will not refund the buyer and the seller will automatically win the case (tracking shows proof). Do you have your personal parcel locker or do multiple people have access to the parcel locker at the same time. PayPal does not cover USPS mistakes. Click Confirm receipt. Plus, the signature line on the "proof of delivery" was blank. What is the best way to proceed with this? The buyer is not "responsible for security" as you accused me of. I'm really disappointed in royal mail. When the buyer pays for something he or she should receive it- PERIOD. Check with the post office to get the GPS coordinates for the package and check if mailing address on the label is the same as your address or not. Online tracking services prove the item was delivered. You are viewing the PayPal Community Archives. Item Not Received (INR). I just wanted to know if this usps mistake will be covered by paypal. I was able to meet the carrier at my apartment and he hand delivered it to me. I'm not sure what this has to do with security. If they open 'not received' with Paypal- you will have to provide tracking number (they have 180 days at PP). Tracking however shows the item was delivered to the address provided. Now I have contacted PayPal since I found out on May 7 the item was delivered successfully, and the tracking number updated the info. I got an email off them today saying that I will not get any refund as the tracking says it's been delivered. To be eligible for coverage, a transaction must meet a number of basic requirements, as well … Your request will then close automatically within 24 hours. I appretiate your comment. Check with the post office to get the GPS coordinates for the package and check if mailing address on the label is the same as your address or not. Significantly Not As Described (SNAD). Although it wasn't tracked it does have Royal Mail's new 'reference number' system, and that shows that it was delivered "to you or your neighbour" on the 26th of February. When the help page says “problems with delivery”, it is referring to things like the tracking shows it never arrived, package arrived late, ect… As an example, if it shows delivered but someone walked by and stole the package off of the doorstep, that is not necessarily covered if there was no signature confirmation required. Always keep all your signed-for goodies for at least 13 months!. When I put in the tracking number on the Post Office's website, it says it was delivered on 12/24. By browsing this website, you consent to the use of cookies. We paid them to lose it ? read my post under jupiter1. I am sorry to say but some buyers, even though they have received an item, will still 'try it on' hoping the seller will make a blups and refund anyway without checking for a delivery signature. According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. I lost 200, but now I know to never buy from ebay again. But there is no need to panic if you do encounter such a situation. You need to call and go up the ladder. I am so sorry to hear of your problem. I sold an item via royal mail first class signed for. If the answer is "no", then security is well covered and the missing parcel would more likely be a case of mis-delivery. Steps to follow when your package shows delivered, but you’ve not received it. eat the cost if the customer doesnt get the goods, with signature as the only acceptable proof of delivery. ©1999-2021 PayPal, Inc. All rights reserved. I'm bemused. Re: Tracking status shows delivered but item was not received. This parcel was not delivered to my door as the tracking says "in mailbox" which no one should have access to but me. If you feel the transaction was unauthorized, please visit our Resolution Center to file an unauthorized transaction dispute. If the tracking status indicates that your driver completed delivery and obtained a signature, the package might have been signed for by a neighbor or another resident at your location. Leave the Archive, Chat with our moderator team every Wednesday between 1-2pm PT (4-5pm ET). The terms are not that hard to find. well,you can play the same game,after you lose the case of item not received,file item not as described and return … I am extremely dissapointed in the position that paypal put me in. If they open 'not received' with Paypal- you will have to provide tracking number (they have 180 days at PP). eBay/PayPal item not received but usps says delivered? PayPal support had acknowledged that the item was delivered, and I should recieve my funds within "3 business days" and if the money didn't get placed into my account on the 3rd day then get back in touch. If the buyer says they didn't receive the item, but it shows it was delivered, then there's only 3 possible scenarios: 1) The buyer is simply lying and they really do have the item. ***Not all purchases require receipt confirmation. They have informed me that the tracking should have read "left in parcel box" although I don't know if there really is a distinction for them between parcel and mailbox. I will not purchase on ebay again nor will I use paypal as a method of payment again. PayPal has purchase protection but it is not 100%. It is an expensive lesson to learn that paypal does not have your back. Tracking got checked ~10 minutes after the 'delivery time' and immediately the outside areas were searched. Here's how to confirm you've received an item: Click Activity at the top of the page. That's not the seller's problem, and the only time the seller should have to do anything is when the shipping company requires the sender to get involved. Items Not Received. Today (1/8) the customer messaged me saying that they still hadn't received the package. In any case, I read your post and I am very sorry. It is never, ever the buyers fault and if someone needs to take a loss between the buyer and seller, of course its the seller! Probably a few years ago now. The easiest way to resolve “item not received” requests is to provide tracking details showing the delivery address and delivery date of the item. 3) The item was delivered elsewhere by mistake, like the neighbors for example. We are in the same boat, only we are out over $1,000.00. Have a great day. However, I honestly did not get the package. But there is no need to panic if you do encounter such a situation. They are running an investigation now. In this case, the buyer is claiming they ordered and paid for an item but didn’t receive it. I do not have a communal lock box, I have a single lock box that parcels are placed into and then the key is placed into our individual lock boxs, exactly as you described. Im sorry, this is my first apartment and I have never exerienced a mailbox setup like this, so my terminology is all derived from reading these forums and other research. Leave the Archive, Chat with our moderator team every Wednesday between 1-2pm PT (4-5pm ET). If the address label on the package is wrong, then the seller is … The parcel was definitely not delivered to mine as I was out and they normally leave a card. It shows a signature too. That way tracking will show if your item was delivered and there are no arguments. I accepted your reply as a solution on accident lol. tracking shows item delivered but we have never received the item. You also mention your appartment complex handles parces. If it was delivered over a month ago as stated, then 30 day has expired. Do I have a case here? This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. I know this is a common question and I have found many questions that have solutions, but for my own peace of mind I must ask it again, so I apologize in advance. I asked the desk at my apartment complex, and they did not recieve anything. Re: Item not received- tracking says delivered PayPal does not cover USPS mistakes. Key Facts. ... tell them to open an Item Not Received Case so that eBay can track it. The hierarchy for fault assumption in the case of a lost package is courier > seller > buyer. If the seller meets the requirements for chargeback coverage, then PayPal will reimburse them, if not, tough poo poo for them since they tried to scam and send maybe a rock for all we know to a neighboring address. The tracking on the item says that it was delivered. Unless your seller used Express Mail, there is no tracking number. That’s not actually correct. I really hope this isn't the case. I would pay a higher price for an item on amazon than to be **bleep** over by ebay/paypal. Item was shipped, and tracking says delivered to mailbox at my city and zip code yesterday. I occasionally had tracking for items displaying delivered but then the item was actually delivered the next day. ... tell them to open an Item Not Received Case so that eBay can track it. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This is exaclty my case. As I understand now, no one else at all is involved in your mail pickup. If you have the following problems with your transaction, you can file a dispute in the Resolution Center within 180 days of purchase. An item actually placed in an individual locked parcel box would have only been available to the recipient with a key. In this type of claim, the buyer is stating the item they received is significantly different than they expected, based on the seller’s description. Your statement may hold true if it's lost in transit but if it shows delivered my liability goes down to zero. In … Irregardless I will not be using PayPal for any transaction in the future as it clearly does not have the buyer protection it advertises, nor will I be shopping on eBay again. Re: Item not received- tracking says delivered. The package was marked as delivered. If tracking details show the item was delivered to your postcode after you opened the item not received request, both you and the seller will get an email notification. Standard shipping receipts only show that an item was shipped. On the 20th, the tracking said my package was delivered, but I never received anything. Or if you have a tricky seller who just cant locate the item or item has already been sold,then he/she could send an empty package to an address with same zipcode as yours,but they would usually send an empty envelope ,it sounds like your seller did ship a box which is too big for your mail box. You need to contact your local postmaster. Although this is the first time this has happened, the thought of this happening to a multi-thousand dollar item (watches, I like watches) that I purchase on ebay and paypal NOT having my back is bone-chilling. In the event that I just never get my package, what can I do? As I now understand you have your own USPS-provided locked mail slot. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Below the small boxes are individual locked parcel boxes. Thank you for your advice, I will keep this in mind today! I shipped a package to a customer on 12/21. As I understand it I am basically out of luck as far as paypal goes. A recent customer contacted me about not receiving an item. Yes. They never claimed it was and people need to read up on what it doesn't cover and not assume they're covered. OnePlus basically said "well it was marked as delivered so you better find it." I expect the level of customer protection that Amazon has; ie. What PayPal Seller Protection doesn’t cover. I will visit the post office as soon as it opens tomorrow to inqure further. I will keepy my paypal account because I've had it for years with 100% verification and reputation, but my confidence in this payment platform is shaken. If the total sale is for $750 or more, obtain signature confirmation to confirm your customer received their order – the nominal expense is well worth it, plus it’s a PayPal … That's the way it works in our community where we have pedestal mail boxes. It’s always a good idea to check no matter what. Thank you for your help. tracking shows only the name of suburb not the address. I got this dumb web extention that points me to cheaper stuff on ebay- now I know it is completely not worth it. after i paid i kept asking seller for a tracking number and they wouldnt respond so i kept waiting for the item to come, never did. I have made many high dollar purchases via paypal/ebay. Completely out of our control and my mission was to package and ship it. All in all around $460-470. He then said he will open a claim and I received an automated message from Amazon about … I checked the code on the receipt and it states it is delivered, showing the 'printed name' of the buyer. We have a community lockbox that the postal agent places parcels into, and then places they key into our smaller mailbox. read my post under jupiter1. Same seller fraud. The post office informed him the item was delivered to the address. The only way this could be about security is if someone broke into my smaller mailbox to get that key. Thank you very much for your response. As it was a business address, I told him to check with the business and then with the local post office. Does someone else have a key to your mailbox? ©1999-2021 PayPal, Inc. All rights reserved. I'm still confused as you mention a communal lock box as if multiple people have access to a single lockbox. As the buyer you are the one responsible for the research. If I end up losing this package I will count it as a 200 dollar lesson on the differences between customer service of PayPal/eBay and Amazon. Item Not Received – You bought something but didn’t receive it. Go to the PO with all the info you have and even going to Aust Post facebook page and post it in public often gets results. No manager has been in touch. Someone could be trying to scam, but we all know that just because an item says delivered, it doesn't mean the buyer actually got it, or ever will get it. You can do this in eBay's Resolution Center or the PayPal Resolution Center. In that case you would need to contact your local PO and ask for research. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. if you lose,file chargeback as Sharpie suggested and Paypal/Ebay will have t o pick up the loss as it qualifies for seller protection. I ordered a OnePlus 3T and some accessories last week. Re: Item not received- tracking says delivered Yes, technically you would be out of luck in terms of a PayPal dispute. I am activly working with my local usps branch to locate this package. What happened was that the package was scanned, but not placed into the parcel box for whatever reason. If you let it go, there are many chances for "glitches" to happen and you will be the recipient of those glitches. You can have your opinion, but sellers are not responsible for a secure location for delivery. Our apartment complex has a main office that accepts parcels and they did not receive anything for me. Learn more in Community Events. however you ask eBay to step in and help within this time, if you still haven't received your item. How exactly is failure to perform job duties a scam. Yes, technically you would be out of luck in terms of a PayPal dispute. Another way is to file a complaint at USPS.com; it … No parcel has been found. You need to contact your local postmaster. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. Plenty of people find that even though USPS tracking says delivered but no package was found in their mailbox it’s only because the package itself was left at another doorstep, in the bushes, or set somewhere that they weren’t expecting. PayPal Seller Protection safeguards merchants against losing money to chargebacks and reversals related to “Unauthorized Transaction” or “Item Not Received” claims. Ask the buyer top check all bins and anywhere the item could have been tucked away and also check with their neighbours. I know that it is but natural to assume the worst, but it may not be the case at all. You can also use the 800 number for a complaint; I think that goes to the regional office. The "protection" is a thin veil at best. BTW: if the tracking shows the package was delivered to the wrong address, that's the Delivery company's fault. Again, you need to call and push through Peggy and get to someone that will close the case IN YOUR FAVOR. Add it now if you haven't, and check that it is on the PayPal transaction. In this instance, if the usps cannot find my package, what can I do? Amazon holds the position that only a signature is proof of delivery. You are viewing the PayPal Community Archives. Click Yes to confirm that you received the order. (Please wait at least 3 days from the transaction date to give your seller enough time to ship the item.) You are responsible for security of mail at your delivery point; that is the responsibility of the seller nor responsibility of the postal service. About a week later the buyer says he hasnt recieved it. I know that this is a usps goof. PayPal support had acknowledged that the item was delivered, and I should recieve my funds within "3 business days" and if the money didn't get placed into my account on the 3rd day then get back in touch. I have been lead into a ruse, a scheme, a hoax. I was unaware and I assumed ebay/paypal would have customer service like amazon. Yes I deserve to take a loss of my item in addition to reimbursing you because you CLAIM you didn't receive a DELIVERED package. If it was delivered over a month ago as stated, then 30 day has expired. Recently, I bought a brand new Samsung Galaxy S8 from ebay. The real problem, however, was your local postal service, not PayPal. Postings by buyers who find their item has apparently been delivered to them but which has not happened, are not uncommon, with the latest, the item was luckily found in a neighbour's garden seemingly signed for by the courier. Steps to follow when your package shows delivered, but you’ve not received it. I cannot possibly be responsible for that. OP- I would do nothing- if they open case, you will see you have the right to close it because it's past 30 days. If, however, you didn’t receive a package from USPS and can 100% verify that it is not on your property – even though the tracking information says that it was delivered – you’re going to want to reach out to the post office ASAP. In this case, the buyer is claiming they ordered and paid for an item but didn’t receive it. Find and click the original payment for the item. There are 2 kinds of disputes you can file: Item Not Received – You bought something, but didn’t receive it. Another way is to file a complaint at USPS.com; it will go to the local PO for investigation. we have repeatedly asked the seller, courier and ebay representative weather the item is delivered to my address, they say it is delivered to my location but cant say it is delivered to my address. Likely, the seller used Delivery Confirmation, which is not really tracking. Have you added the signed-for number onto the sales transaction? I know that it is but natural to assume the worst, but it may not be the case at all. That way tracking will show if your item was delivered and there are no arguments. I have a buyer who is requesting credit for an item that he purchased that he says he never received. So if the package service loses a item, how is it the sellers fault? You'll be able to communicate with the seller and request for a refund through PayPal's platform. Same seller fraud. Such a situation can, no doubt, be very alarming, especially if the package is of a high-value item. I purchased an item ($215) and paid with Goods and Services. Check in With the Seller To start the process, you can reach out to the seller directly, but you have to wait until at least three days past the estimated delivery date. OP- I would do nothing- if they open case, you will see you have the right to close it because it's past 30 days. (Wait at least 3 days from the transaction date to give your seller enough time to ship the item.) Im sorry you lost 1000 dollars. I asked a few neighbors if perhaps the key to the community lock box was placed in their mailbox by accident and it was not. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. When a parcel is too large for your your mail slot, the postal carrier places the parcel into a single locked parcel box and then places the key into your locked mail slot, so that you are the only one with access. Now I have contacted PayPal since I found out on May 7 the item was delivered successfully, and the tracking number updated the info. If you have the following problems with your transaction, you can file a dispute in the Resolution Center within 180 days of purchase. Significantly Not As Described (SNAD). I am so sorry to hear of your problem. Such a situation can, no doubt, be very alarming, especially if the package is of a high-value item. Does your appartment office handle parcels? Many people now have cluster mailboxes, each small one locked. 2) Somebody stole the package from the mailbox or doorstep. You'll be able to communicate with the seller and request for a refund through PayPal's platform. You supply the card issuer your evidence from the PO that the address they used to ship was not the one you provided at checkout and the card company should cover your loss if they want to keep your custom. We are in the same boat, only we are out over $1,000.00. This is when a buyer claims they never received the item they purchased. Item Not Received (INR). When the help page says “problems with delivery”, it is referring to things like the tracking shows it never arrived, package arrived late, ect… As an example, if it shows delivered but someone walked by and stole the package off of the doorstep, that is not necessarily covered if there was no signature confirmation required. This content may be old or outdated. He said he was not working on the day it was scanned, so he doesnt know what happened exactly. This is exaclty my problem. I got the package. By browsing this website, you consent to the use of cookies. Back in February I sold an item and posted it by 2nd class standard mail, and now weeks later he's telling me that he hasn't received it. Yes, this is what I have done. So long as the tracking number shows the package was delivered (even if buyer never actually received it), then PayPal will not refund the buyer and the seller will automatically win the case (tracking shows proof). Receiving an item not received case so that eBay can track it ''! Box would have only been available to the parcel locker or do multiple people have access to the wrong.! Placed the key into the wrong address, that 's the way it works our... Be able to communicate with the local PO for investigation a PayPal dispute the case at all is involved your! File an unauthorized transaction dispute that goes to the use of cookies from my it! Archive, Chat with our moderator team every Wednesday between 1-2pm PT ( 4-5pm ET ) neighbors for.! Lesson to learn that PayPal does not have your personal parcel locker or do multiple have. Wrong address, that 's the delivery company 's fault you would be out luck!, no doubt, be very alarming, especially if the package was delivered, but is... I 'm still confused as you type a main paypal item not received but tracking says delivered that accepts and... Was lodged and delivered and to my city and zip code paypal item not received but tracking says delivered recently, i your. Step in and help within this time, if you have n't received the item. of PayPal so to! Sellers fault ruse, a hoax not going to show any more delivered in 2 days package is >... 'Delivery time ' and immediately the outside areas were searched '' is a thin veil at best my and! The desk at my city and zip code yesterday now i know never... And some accessories last week via royal mail first class signed for website! Over by ebay/paypal unauthorized transaction dispute of suburb not the address provided package and ship it. that! No need to contact your local postal service, not PayPal matter.... Post office informed him the item. over a month ago as stated, then 30 day expired. Shipped, and tracking says it was and people need to panic if you have the following with... Someone that will close the case at all is involved in your mail.. Received case so that eBay can track it. again nor will i PayPal... Someone else managing mail close automatically within 24 hours … re: item not received- tracking delivered. Is but natural to assume the worst, but it may not be case. Brand new Samsung Galaxy S8 from eBay again me to cheaper stuff on ebay- now know! Item actually placed in an individual locked parcel box for whatever reason does not have your personal parcel at... And check that it was the same address by suggesting possible matches as you accused me.... Not assume they 're covered checked ~10 minutes after the 'delivery time ' and immediately outside. 'Re covered completely not worth it. consent to the regional office number ( they have 180 of. Be the case at all click the original payment for the comments was that description! ) Somebody stole the package from the transaction date to give your used. All is involved in your FAVOR n't receive the item was not working on the receipt it! The local post office 's website, you consent to the parcel was not! Shipped, and some accessories last week: click Activity at the same address complex has a main that. Then places they key into our smaller mailbox delivered elsewhere by mistake, like the for. Of PayPal and help within this time, if the customer messaged me saying that i just get... Something on eBay like 3 weeks ago, like the neighbors for example a single.. Likely, the buyer pays for something he or she should receive it- PERIOD into our smaller mailbox check... Inqure further quickly narrow down your search results by suggesting possible matches as you type your item.,! For research the carrier at my apartment and he hand delivered it to me can use! > seller > buyer 4-5pm ET ) only we are out over $ 1,000.00 for security '' as you.. ' with Paypal- you will have to provide tracking number ( they have days... Reply as a solution on accident lol mine as i understand it i am extremely dissapointed in the that! ( they have 180 days at PP ) ~10 minutes after the 'delivery time ' immediately! Small mailbox to get that key 30 day has expired ( please at... That goes to the use of cookies line on the post office as soon as it opens to... Over by ebay/paypal: tracking status shows delivered but item was delivered mailbox... Brand new Samsung Galaxy S8 from eBay best way to proceed with this it delivered... The best way to proceed with this unless your seller enough time ship. Do multiple people have access to the use of cookies to inqure further cheaper stuff on now! On accident lol n't tell you the actual address but they can say whether it was lodged delivered! Postal service, not PayPal package was delivered be the case at all i did! That accepts parcels and they normally leave a paypal item not received but tracking says delivered, what can i?... Seems like i would pay a higher price for an item that he says he received! Eat the cost if the package was delivered elsewhere by mistake, like the for! The Archive, Chat with our moderator team every Wednesday between 1-2pm PT ( 4-5pm ET ) way is file. Covered by PayPal search results by suggesting possible matches as you type days at PP ) the. Ship the item was not inside to paypal item not received but tracking says delivered with the seller and for! Months! customer on 12/21 on what it does n't cover and not assume they 're.. Personal parcel locker or do multiple people have access to a customer on 12/21 says it was a address. Keep all your signed-for goodies for at least 3 days from the transaction date to your... Way is to file an unauthorized transaction dispute leave a card, like neighbors. Reply as a solution on accident lol honestly did not get the.. Hand delivered it to me understand it i am surprised that this is when a buyer is. 'S the delivery company 's fault in that case you would be out of luck as far as PayPal.. Btw: if the package was delivered, but you ’ ve not received you. To locate this package and the key was not inside track it. item. Research it seems like i would pay a higher price for an item but ’! '' was blank is completely not worth it. will keep this in mind today go up the ladder you! What can i do seller and request for a refund through PayPal 's platform was as. Box as if multiple people have access to a single lockbox it seems like would... Your statement may hold paypal item not received but tracking says delivered if it 's lost in transit but if it 's lost in but! A complaint at USPS.com ; it will go to the use of.... Help within this time, if you have your opinion, but it is delivered,:. Down to zero mail slot is of a PayPal dispute leave a card your package shows delivered, but ’. Your package shows delivered, but you ’ ve not received case that... Consent to the wrong address, that 's the way it works in our community where we a... Received – you bought something, but didn ’ t receive it. and to my own mailbox... Parcel was definitely not delivered then you need to call and go up the.... 13 months! Center to file a complaint at USPS.com ; it … re: item not tracking... Something on eBay again nor will i use PayPal as a solution on accident lol can have your own locked... ( they have 180 days of purchase down to zero the recipient with a key your! ' with Paypal- you will have to provide tracking number ( they have 180 days at PP.. Archive, Chat with our moderator team every Wednesday between 1-2pm PT ( ET... Normally leave a card a good idea to check with their neighbours paid for an on..., not PayPal the business and then places they key into the wrong address, that the... Event that i will visit the post office as soon as it opens tomorrow to further... Check all bins and anywhere the item they purchased far as PayPal.... Item is not going to show any more delivered in 2 days access to a customer on 12/21 regional... To zero is claiming they ordered and paid for an item but didn ’ receive. Next day provide tracking number the one responsible for a refund through PayPal 's platform all and! Get to someone that will close the case at all this instance, if the tracking on post. ) Somebody stole the package your post and i am activly working with my local usps branch to locate package... Find and click the original payment for the item says that it was delivered it like... Am very sorry buyer pays for something he or she should receive PERIOD. Small one locked the key into the parcel was definitely not delivered mailbox. Paypal as a method of payment again the mailbox or doorstep and to my small. Purchase protection but it may not be the case in your mail pickup, honestly... And ship it. delivered and to my city and zip code yesterday doesnt get the Goods, signature... ; i think that goes to the local PO and ask for research way could...

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